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Shipping Policy

Last Updated: 02/05/2025

This Shipping Policy details how Do Fast Inc (doing business as “Merci Perfume”) (“we,” “us,” or “our”) handles shipping, returns, and refunds for Products purchased on https://merciperfume.com (the “Site”).

1. Shipping Scope

  • Domestic Only: We currently ship solely within the United States due to restrictions and regulations around shipping flammable or alcohol-based products (such as perfumes). We do not offer international shipping.

2. Shipping Carrier and Timing

  1. Carrier: Orders are shipped via USPS (United States Postal Service), subject to USPS guidelines for flammable products.
  2. Processing Time: Most orders ship within 2 business days after receiving cleared payment. Business days do not include weekends or federal holidays.
  3. Tracking Information: We will provide a USPS tracking number in your account page once your order ships.

3. Shipping Costs and Estimated Delivery

  • Shipping costs, if not waived, are calculated at checkout based on your location and order weight/size.
  • Delivery estimates are provided at checkout but are not guaranteed. Unforeseen delays (e.g., weather, carrier disruptions) may occur.

4. Returns and Refunds

  1. Return Eligibility: Unopened and undamaged Products can be returned within 7 days of delivery, with original packaging intact. If a Product’s seal is broken or appears used, we reserve the right to deny a refund or charge a restocking fee.
  2. Initiating a Return: To start a return, email [email protected] with your order number. We will provide instructions on how to return the Product.
  3. Refund Process: Refunds are issued to the original payment method after we receive and inspect the returned item. We typically process refunds within 7 business days from receipt of the returned item.
  4. Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped) or the Product arrived damaged.
  5. Damaged or Lost Packages: If your order is damaged in transit or lost by USPS, please contact us immediately. We will work with USPS to file a claim. If your package is marked as “delivered” by USPS but is missing, we recommend checking with neighbors or filing a stolen package report. We handle such cases on a case-by-case basis.

5. Force Majeure

We are not liable for delays or failures in shipping caused by events beyond our reasonable control, including but not limited to natural disasters, labor strikes, government actions, or transportation disruptions.

6. Contact Us

For shipping questions, returns, or refunds, please contact:
Phone: +1 (747) 758-5022
Email: [email protected]